objectives_and_policies [LSSTH - Laboratory Services Sir T Hospital, Bhavnagar]

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===== Laboratory Services Sir T Hospital, Bhavnagar =====

====Policy of Quality policy, Quality Objectives & Quality Indicators====

^Name^Unique ID^Edition^Date of Edition^
|Policy of Quality policy, Quality Objectives & Quality Indicators |LSSTH/B/Central/D/5.5/5| 1 | 01-03-2023|   
 
^Preparing authority^Approving authority^Review period^Review Date^
|All teaching staff|Quality Manager|2 year|10/09/2025|


|**Printed copy of this document is considered uncontrolled.** It should be compared with controlled electronic copy before use|

=====Amendment Log=====
^Sr. No^ Date of Amendment^ Page & Clause Number of Amendment^ Amendment detail^ Reason for Amendment^
|1 | |

**QUALITY POLICY**

  * The Laboratory Services Sir T Hospital (LSSTH), Bhavnagar is committed to provide timely , accurate and precise diagnostic services as per internal standard for medical laboratories and consultative services to all its users with maximum patient satisfaction. It will be operated by a group of qualified, trained & competent staff to minimize sample rejection and hurdles to patients. 

**QUALITY OBJECTIVES**

  - The laboratory will provide reports under defined Turnaround Time.
  - The laboratory will do EQAS and IQC as per requirement of ISO 15189:2022 & NABL 112 for each examination under scope, subsequently to maintain accuracy and precision in patient reports.
  - The laboratory will achieve maximum patient satisfaction under defined patient satisfaction rate.
  - The laboratory will provide services with minimum sample rejection under defined sample rejection rate.

**QUALITY INDICATORS**

  - The laboratory will maintain daily Turnaround Time outliers less than 10% of total Examination done in the laboratory.
  - The laboratory will maintain monthly EQAS/ ILC with satisfactory or less than 3 Z-score in all the parameters from total scope of NABL accreditation.
  - The laboratory will maintain monthly CV% of the parameter of the scope under TAE% mentioned in CLIA / standard guidelines.
  - The laboratory will maintain customer feedback score more than 80% in 75% of total collected feedback forms. Here , we kept 80% of customer feedback as a satisfactory score. 
  - Laboratory will maintain sample rejection less than 10% of the total sample received.