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nchsls:c:general:document:26
Procedure for establishment and review of service agreements
Header
| Name | Unique ID | Edition/Date of Edition |
|---|---|---|
| Procedure for establishment and review of service agreements | nchsls:c:general:document:26 | (0) 22-09-2016 |
| Preparing authority | Approving authority | Review period |
|---|---|---|
| All teaching staff | Quality Manager | 1 year |
| Printed copy of this document is considered uncontrolled. It should be compared with controlled electronic copy before use |
procedure
Before receiving sample request, verify that
- the examination is currently available in the laboratory as intended in the examination request.
- Especially verify availability of
- necessary staff,
- environmental conditions,
- equipments and reagents and
- functional information management.
- possible discrepancy between requested and available examination with reference to (where appropriate)
- sample type,
- principle,
- performance characteristics of examination
- if all the examinations in the request are not available
- reject the request with appropriate acknowledgement.
- if some of the the examinations in the request are not available, but others are available,
- communicate the same to the user of the same
- Give user following choice
- taking back the entire request
- performing only currently available examinations in the laboratory. In that case, depending on user wish
- lab may keep entire sample or
- aliquot sample to return a part of it for performing unavailable test at other laboratories
- keep a record for the same
After receiving the sample request, verify that
- There is no change in examination process from one intended in examination request received.
- Inform customers and users of any deviations from the examination request received that impact upon the examination results.
Review of service agreements
- Review of service agreements include both amendment of examination request as well as periodic review.
- If any examination is added or removed from request due to user request, review all above mentions aspects of agreement.
- Review at least once a year all aspects of the service agreement. Some suggested method of review are
- Analyse examinations requested but not available for reasons and corrective actions if required.
- Analyse reasons and corrective actions taken for those examinations where there was deviation from the requested.
nchsls/c/general/document/26.txt · Last modified: 2022/08/13 07:34 (external edit)
