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Procedure for informing patients and users about the laboratory services
| Name | Unique ID | Edition/Date of Edition |
|---|---|---|
| Procedure for informing patients and users about the laboratory services | nchsls:c:Clinical Pathology:document:06 | 03-01-2015 |
| Preparing authority | Approving authority | Review period |
|---|---|---|
| All teaching staff of Pathology Department | In-charge Clinical pathology | 1 year |
| Controlled copy of this document exist in electronic form at IP address 10.207.3.240 of LAN at NCH, Surat |
| Printed copy with signature of authorized person of this document is to be considered controlled. |
OPD-10 New Civil Hospital, Majura gate, Surat.
| Sr. no. | Specific tests/ examination performed |
|---|---|
| 1 | Urine Analysis ( Routine & Microscopic Examination) |
| 2 | Body fluid examination (Physical and microscopic Examination) – CSF,Pleural fluid,Peritoneal fluid,Synovial fluid. |
Refer to the table below to find weather an examination will be available or not at the time of collection. Please make sure that examination is requested and sample is collected in such a way that it reaches clinical pathology Sample Collection Windows at stipulated time.
| Sr | Specific tests/ examination performed | Time period for receiving sample of outdoor patients | Time period for receiving sample for indoor patients |
|---|---|---|---|
| 1 | Urine Analysis ( Routine & Microscopic Examination) | 9.00 a.m. to 1.00 p.m. 4.00 p.m to 6.00 p.m | Weekdays: 9.00 a.m. to 5.00 p.m Saturday: 9.00 a.m. to 12 noon Emergency Investigations: available 24 hrs; to be sent in emergency laboratory after routine hrs |
| 2 | Body fluids (Routine and Microscopic examination) | Not applicable | Weekdays: 9.00 a.m. to 5.00 p.m Saturday: 9.00 a.m. to 12 noon Emergency Investigations: available 24 hrs; to be sent in emergency laboratory after routine hrs. |
No consent required.
Any discrepancy in patient identification between sample tube and request form. ( In that case sample and request form are returned to sender for resolution)
| The laboratory welcomes complaints and suggestions. The laboratory provides feedback to any complaint made by you. | |
|---|---|
| Method | Details |
| Phone | 0261-2208426, 0261-2208425 |
| Oral | Clinicians are encourages to convey their feedback at various meetings. Patients and their representatives can make oral complaint to any personnel of NCHSLS. Download feedback formfeed_back_format.doc |
| pathologygmcs@gmail.com | |
| Written complaints to NCHSLS | On simple paper or feedback form, deposit complaint to any personnel of NCHSLS, Ask for acknowledgement. download feedback form |