The OPD sample collection have following subprocesses.

1. process at request receiving window
2. process at fee collection window
3. process at primary sample container distribution window
4. process at primary sample collection at cubicles.

Receipt of request form at receiving window of OPD sample collection center

1. Format of request form
   1. Collaborate with the the office of the medical superintendent to help them print request form conforming to the requirements mentioned in quality manual.
   2. Whenever any change in request form format is required by the laboratory, discuss it with clinicians and communicate same to the office of the medical superintendent which prints and distributes them to users.
   3. Any format used by clinicians is accepted if it comply with the requirements of the laboratory.
   4. Sample can be collected on oral instruction from clinician. Make sure that proper physical/electronic request is received from clinician as early as possible
2. Criteria for acceptance/rejection of request
   1. .
   2. .
   3. Successful verification that the patient meets pre-examination requirements [e.g. fasting status, medication status (time of last dose, cessation), sample collection at predetermined time or time intervals, etc.)]
   4. When in doubt about any aspect of filled request form, communicate with requesting clinician to clearify the doubt.
   5. For rejected request, make appropriate comment in request form and request receipt registers. Explain the reasons for rejection of request to the patient and her care-takers.
   6. For accepted request, acknowledgement is given by writing laboratory given ID in the receipt or patient case paper.
3. Preparing secondary request for individual departments
   1. Prepare secondary request for various department/sections with required details
   2. Give these secondary requests to patient.
   3. Ask patient to go to next window for payment of fees.

Payment of fees

1. .
2. .

Send patient for receiving primary sample containers.