Procedure for informing patients and users about the laboratory services

NameUnique ID Edition/Date of Edition
Procedure for informing patients and users about the laboratory servicesnchsls:c:Clinical Pathology:document:06 03-01-2015
Preparing authorityApproving authorityReview period
All teaching staff of Pathology Department In-charge Clinical pathology1 year
Controlled copy of this document exist in electronic form at IP address 10.207.3.240 of LAN at NCH, Surat
Printed copy with signature of authorized person of this document is to be considered controlled.

1.The location of the laboratory

OPD-10 New Civil Hospital, Majura gate, Surat.

2.List of examinations under scope of Clinical Pathology Section

Sr. no.Specific tests/ examination performed
1Urine Analysis ( Routine & Microscopic Examination)
2Body fluid examination (Physical and microscopic Examination) – CSF,Pleural fluid,Peritoneal fluid,Synovial fluid.

3. Opening hours of laboratory

  1. Monday to Friday : 9 AM to 1 PM and 4 PM to 6 PM
  2. Saturday : 9 AM to 1 PM

4. Examinations offered by the laboratory

Refer to the table below to find weather an examination will be available or not at the time of collection. Please make sure that examination is requested and sample is collected in such a way that it reaches clinical pathology Sample Collection Windows at stipulated time.

Sr Specific tests/ examination performed Time period for receiving sample of outdoor patients Time period for receiving sample for indoor patients
1Urine Analysis ( Routine & Microscopic Examination)9.00 a.m. to 1.00 p.m. 4.00 p.m to 6.00 p.mWeekdays: 9.00 a.m. to 5.00 p.m Saturday: 9.00 a.m. to 12 noon Emergency Investigations: available 24 hrs; to be sent in emergency laboratory after routine hrs
2Body fluids (Routine and Microscopic examination)Not applicableWeekdays: 9.00 a.m. to 5.00 p.m Saturday: 9.00 a.m. to 12 noon Emergency Investigations: available 24 hrs; to be sent in emergency laboratory after routine hrs.

5. Instructions for completion of the request form

  1. Five most essential items on request form: MRD + Name + Department + Unit + Ward
  2. MRD number is most important item in filling request form.
    • Example:22/00001234
    • Note that MRD number start with “YY/00001234” where YY is current year
    • The number is always of eight digits. Not writting complate 8 digits make it very difficult for the laboratory to retrive your report at a letter date.
  3. Do not forget to write correct name. It is very useful to identify patient when anything goes wrong with MRD number provided.
  4. [Department + Unit + Ward] help to locate patient for conveying critical reports. Please mention them without fail.
  5. This is a no-fee, nominal-fee laboratory. Please request only necessary examinations.
  6. Special properties of sample, ie pre BT, Post BT, pre-hemodyalisis needs to be indicated.
  7. Specify type of non-blood sample as urine, CSF, peritoneal, plural, drainage location. This help laboratory select appropriate examination method for same analyses.

6. Instructions for preparation of the patient

No consent required.

8. Acceptance Criteria

Acceptance criteria:

  1. Name & Registration number
  2. Patient’s MRD Number (Unique ID number)
  3. Age & Sex
  4. Referral OPD & Unit
  5. Short clinical history
  6. Name of investigation
  7. Signature of requester

Rejection criteria:

Any discrepancy in patient identification between sample tube and request form. ( In that case sample and request form are returned to sender for resolution)

9. Laboratory's policy on protection

  1. Authorized report collection person
  2. Patient and their relatives
  3. Authorized person from ward/Residents/Interns

10. Complaints and Suggestions

The laboratory welcomes complaints and suggestions. The laboratory provides feedback to any complaint made by you.
MethodDetails
Phone0261-2208426, 0261-2208425
OralClinicians are encourages to convey their feedback at various meetings. Patients and their representatives can make oral complaint to any personnel of NCHSLS. Download feedback formfeed_back_format.doc
Email pathologygmcs@gmail.com
Written complaints to NCHSLSOn simple paper or feedback form, deposit complaint to any personnel of NCHSLS, Ask for acknowledgement. download feedback form