• Patient Reception
  • Ask patients to wait in line
  • Expedite request if required due to health or any other reason; for example
    • last trimester pregnancy
    • Mothers/fathers with ill/irritable kids
    • Very weak patients
  • At large public hospital, being cool, verbal acknowledgement of problems of long queue, “How are you?”, “Sorry”, “Thanks” can help
• Collection of data from request form/case paper (general)
  • Ask patients to give request form filled by clinicians.
    • Some busy clinicians may simply write names of required examination in cash sheet.
      • Accept it.
      • Filling separate request form is desirable but not essential
      • Read patients name/MRD numbers etc from case sheet.
      • Be careful to note date of request. In hurry, older request may be unnecessarily repeated again.
    • Prepare secondary request form where ever required by sub-sections of the laboratory
    • Enter data in LIS where ever applicable
    • Request patient to take case papers/secondary request form to Fee payment window
    • Further details
• Fee payment window will collect necessary fees
  • give patient receipt.
  • In the past there were issues of not-returning excess payment (change).
    • It is unacceptable.
    • Ensure availability of change
      • In case of difficulty, take support from cash section of the hospital
  • Further details
• Collection of data from request form/case paper (section specific)
  • Use section specific form to get required data.
  • If required use patient case sheet directly to obtain necessary information (e.g treatment given, age, current diagnosis, detailed address, phone numbers
• Entry into LIS
  • Use This Link
  • If LIS is broken-down
    • Use Temporary-OPD-Sequence-ID manually using Opd request sheet without sample ID.
    • These request entry will be done in LIS (when LIS is working)
    • Sample ID allotted by LIS will be linked with Temporary-OPD-Sequence-ID by entering Sequence ID in respective Sample Entry Example
    • Call “366 OR 317”, if required

• Preparation of sample containers

1. To remind about need for printing empty OPD request sheets for coming month, schedule a reminder in LIS of the laboratory.

In Case of LIS Breakdown follow the below procedure

• Issue of sample containers
• Guiding patient to sample collection cubicles