Quality Objectives
New Civil Hospital Surat Laboratory Services

1. Maintain quality of examinations acceptable to clinicians of parent institute. The objective is measured by annual clinician satisfaction servey where in clinician rate satisfaction of quality of examination in a scale of 0-10 for different laboratory section.
2. Perform internal audit to find conformance to requirements of IS/ISO 15189:2012, NABL India and the national, regional and local laws and regulations as applicable and correct non-conformance thereof. The objective is measured by number of major and minor NCs raised during such audit.
3. Invite assessment from NABL to find conformance to requirements of IS/ISO 15189:2012, NABL India and the national, regional and local laws and regulations as applicable and correct non-conformance thereof. The objective is measured by number of major and minor NCs raised during NABL assessment.
4. Perform satisfactorily in EQAS and/or ILC. The objective is measured for each examination as yearly persantage of time the EQAS and/or ILC results are satisfactory.
5. Perform satisfactorily in IQC. The objective is measured for each examination as yearly persantage of time IQC performance is unacceptable.
6. Maintain clinician agreed turnaround time. The objective is measured as % of each examination provided within agreed upon TAT by taking a sample of TAT.
7. Defined TAT for all parameters. turn_around_time.ods

tat-clinical_pathology.xlsx 0022_tat-hemat.docx tat_histo.docx tat_cyto.docx

1. Make continual efforts in improvement of all above objectives. The objective is measured as persantage change in above measurements year-on-year basis.

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