**Procedure for informing patients and users about the laboratory services ** ^Name^Unique ID^ Edition/Date of Edition ^ |Procedure for informing patients and users about the laboratory services|nchsls:c:Histopathology:document:06| 03-01-2015| ^Preparing authority^Approving authority^Review period^ |All teaching staff of Pathology Department |In-charge Histopathology|1 year| |Controlled copy of this document exist in electronic form at IP address 10.207.3.240 of LAN at NCH, Surat| |**Printed copy of this document with signature of authorized person is to be considered controlled.** | ===1.The location of the laboratory=== -Histopathology Laboratory, 3rd Floor, College Building, New Civil Hospital, Majura gate, Surat. ===2.List of examinations under scope of Histopathology Section=== ^Sr^Specific tests/ examination performed^ |1|Paraffin blocks for second opinion | |2|Slides for second opinion | |3|Small, medium & large tissues received in formalin| |4|Tissue received in normal saline| ===3.Opening hours of laboratories=== -Monday to Friday : 9 AM to 5 PM -Saturday : 9 AM to 1PM ===4.The examinations offered by the laboratory=== ^Serial no^Type of Sample^Collected in^Special precautions^TAT |1|Biopsy|10% neutral buffered formalin(ph7.2) in appropriate amount-about 10 times volume of specimen in leak proof container|Sent as early as possible after collection within 6 hours|≤ 4 working days| |2|Large specimens|10% buffered neutral formalin.10 times specimen volume|Sent as early as possible after the operation within 6 hours. Sent in large provided container with no anatomical distortion of specimen. In case of delay serial cuts at 1 cm intervals should be taken to avoid autolysis|≤ 4 working days| |3|Frozen Section|Normal saline|Send as early as possible|30 minutes| ===5.Instructions for completion of the request form=== -Five most essential items on request form: MRD + Name + Department + Unit + Ward -MRD number is most important item in filling request form. -Do not forget to write correct name. It is very useful to identify patient when any thing goes wrong with MRD number provided. -[Department + Unit + Ward ] help to locate patient for conveying critical reports. Please mention them without fail. -This is a no-fee, nominal-fee laboratory.Please request only necessary examinations. -Do not forget to write relevant clinical history, any investigations, past history, previous history of FNAC reports if any, the source of material is important for proper evaluation of reports. -Surgical specimen and biopsy should be properly labeled for identification. ===6.Instructions for preparation of the patient=== -NA ===7.No consent required=== ===8.The laboratories criteria for accepting and rejecting samples=== -Histopathology Specimens are not rejected on the basis of poor specimen integrity -They are all accessioned & appropriate remarks are incorporated in the gross, microscopic descriptions & diagnostic interpretation. -In the case of any discrepancy of specimen identification and traceability or specimen mislabeling, the specimen is not processed for examination till relevant information are obtained. Meanwhile concerned clinician is informed & necessary corrections are made. In the intervening period ,the specimen is not discarded. ===9.The laboratory’s policy on protection of personal information=== The laboratory gives patient sample report to -Authorized report collection person -Patient and their relatives -Authorized person from ward/Residents/Interns The laboratory use laboratory data for research only after striping data from patient identification. ===10.Complaints and suggestions=== ^**The laboratory welcomes complaints and suggestions. The laboratory provides feedback to any complaint made by you.**^^ ^Method^Details^ |Phone|0261-2208410, 0261-2208411| |Oral|Clinicians are encourages to convey their feedback at various meetings. Patients and their representatives can make oral complaint to any personnel of NCHSLS. Download feedback form{{:nchsls:c:histopathology:document:feed_back_format.doc |}}| |Email| | |Written complaints to NCHSLS|On simple paper or feedback form, deposit complaint to any personnel of NCHSLS, Ask for acknowledgement. download feedback form |