**Procedure for informing patients and users about the laboratory services **
^Name^Unique ID^ Edition/Date of Edition ^
|Procedure for informing patients and users about the laboratory services|nchsls:c:Clinical Pathology:document:06| 03-01-2015|

^Preparing authority^Approving authority^Review period^
|All teaching staff of Pathology Department |In-charge Clinical pathology|1 year|

|Controlled copy of this document exist in electronic form at IP address 10.207.3.240 of LAN at NCH, Surat|
|**Printed copy with signature of authorized person of this document is to be considered controlled. ** |

===1.The location of the laboratory===
OPD-10 New Civil Hospital, Majura gate, Surat.

===2.List of examinations under scope of Clinical Pathology Section===


^Sr. no.^Specific tests/ examination  performed^
|1|Urine Analysis ( Routine & Microscopic Examination)|
|2|Body fluid examination (Physical and microscopic Examination) – CSF,Pleural fluid,Peritoneal fluid,Synovial fluid.|	

===3. Opening hours of laboratory===
   -Monday to Friday : 9 AM to 1 PM and 4 PM to 6 PM  
   -Saturday : 9 AM to 1 PM 
 
===4. Examinations offered by the laboratory===
Refer to the table below to find weather an examination will be available or not at the time of collection. Please make sure that examination is requested and sample is collected in such a way that it reaches clinical pathology Sample Collection Windows at stipulated time.

^Sr	^Specific tests/ examination  performed^	Time period for receiving sample of outdoor patients	^Time period for receiving sample for indoor patients^
|1|Urine Analysis ( Routine & Microscopic Examination)|9.00 a.m. to 1.00 p.m. 4.00 p.m to 6.00 p.m|Weekdays: 9.00 a.m. to 5.00 p.m Saturday: 9.00 a.m. to 12 noon Emergency Investigations: available 24 hrs; to be sent in emergency laboratory after routine hrs|
|2|Body fluids (Routine and Microscopic examination)|Not applicable|Weekdays: 9.00 a.m. to 5.00 p.m Saturday: 9.00 a.m. to 12 noon Emergency Investigations: available 24 hrs; to be sent in emergency laboratory after routine hrs.|


===5. Instructions for completion of the request form===
  -Five most essential items on request form: MRD + Name + Department + Unit + Ward
  -MRD number is most important item in filling request form.
    *Example:22/00001234
    *Note that MRD number start with “YY/00001234” where YY is current year
    *The number is always of eight digits. Not writting complate 8 digits make it very difficult for the laboratory to retrive your report at a letter date.
  -Do not forget to write correct name. It is very useful to identify patient when anything goes wrong with MRD number provided.
  -[Department + Unit + Ward] help to locate patient for conveying critical reports. Please mention them without fail.
  -This is a no-fee, nominal-fee laboratory. Please request only necessary examinations.
  -Special properties of sample, ie pre BT, Post BT, pre-hemodyalisis needs to be indicated.
  -Specify type of non-blood sample as urine, CSF, peritoneal, plural, drainage location. This help laboratory select appropriate examination method for same analyses. 


===6. Instructions for preparation of the patient===
  *For urine examination---Not Applicable.
  *For Body Fluid Examination---As done by the clinician.

===7. Consent===
No consent required.

===8. Acceptance Criteria===
=====Acceptance criteria:=====
  *Following data must be filled up in request form – 
  -Name & Registration number
  -Patient’s MRD Number (Unique ID number)
  -Age & Sex
  -Referral OPD & Unit
  -Short clinical history
  -Name of investigation
  -Signature of requester
=====Rejection criteria:=====
Any discrepancy in patient identification between sample tube and  request form. ( In that case sample and request form are returned to sender for resolution)
  *No/illegible patient name
  *Ambiguous patient ID
  *No department and unit specified
  *No location (Ward/ OPD) specified
  *Sample type and preservative not shown
  *Requester not signed / Sample Collection staff not signed
  *Nonspecific name for examination written (e.g  All test)
  *Inadequate quantity of sample for respective test
  *Sample in inappropriate container
  *Transport time (time between collection and receipt of sample) is more than 2 hrs for urine and body fluids other than CSF.
  *Transport time  more than 1 hour for CSF.  

===9. Laboratory's policy on protection===
  *The laboratory gives patient sample report to
  -Authorized report collection person
  -Patient and their relatives
  -Authorized person from ward/Residents/Interns 
  *The laboratory use laboratory data for research only after striping data from patient identification.

===10. Complaints and Suggestions===
^**The laboratory welcomes complaints and suggestions. The laboratory provides feedback to any complaint made by you.**^^
^Method^Details^
|Phone|0261-2208426, 0261-2208425|
|Oral|Clinicians are encourages to convey their feedback at various meetings. Patients and their representatives can make oral complaint to any personnel of NCHSLS. Download feedback form{{:nchsls:c:histopathology:document:feed_back_format.doc |}}|
|Email| <pathologygmcs@gmail.com>|
|Written complaints to NCHSLS|On simple paper or feedback form, deposit complaint to any personnel of NCHSLS, Ask for acknowledgement. download feedback form |