**Procedure for receiving examination request**

===Header===
^Name^Unique ID^ Edition/Date of Edition ^
|Procedures for receiving examination request|nchsls:c:biochemistry:document:13|(1) 24-01-2022|

^Preparing authority^Approving authority^Review period^
|All teaching staff|HOD Biochemistry|1 year| 

|**Printed copy of this document is considered uncontrolled.** It should be compared with controlled electronic copy before use|


===Receipt of OPD Examination Request===
    * __Patient Reception__
        * Ask patients to wait in line
        * Expedite request if required due to health or any other reason; for example
            * last trimester pregnancy
            * Mothers/fathers with ill/irritable kids
            * Very weak patients
        * At large public hospital, being cool, verbal acknowledgement of problems of long queue, "How are you?", "Sorry", "Thanks" can help
    * __Collection of data from request form/case paper (general)__
        * Ask patients to give request form filled by clinicians.
            * Some busy clinicians may simply write names of required examination in cash sheet. 
                * Accept it. 
                * Filling separate request form is desirable but not essential
                * Read patients name/MRD numbers etc from case sheet. 
                * Be careful to note date of request. In hurry, older request may be unnecessarily repeated again.
            * Prepare secondary request form where ever required by sub-sections of the laboratory
            * Enter data in LIS where ever applicable
            * Request patient to take case papers/secondary request form to **Fee payment** window
            * [[nchsls:c:hematology:document:common_sample_collection_centre#PROCEDURE FOR REGISTRATION|Further details]]
    * __Fee payment window will collect necessary fees__
        * give patient receipt.
        * In the past there were issues of not-returning excess payment (change). 
            * It is unacceptable. 
            * Ensure availability of change
                * In case of difficulty, take support from cash section of the hospital 
        * [[nchsls:c:hematology:document:common_sample_collection_centre#PROCEDURE FOR PAYMENT OF FEES|Further details]]
    * __Collection of data from request form/case paper (section specific)__
        * Use section specific form to get required data.
        * If required use patient case sheet directly to obtain necessary information (e.g treatment given, age, current diagnosis, detailed address, phone numbers
    * __Entry into LIS__
        * [[nchsls:c:biochemistry:document:entry_of_sample_into_lis|Use This Link]]
        * If LIS is broken-down
            * Use Temporary-OPD-Sequence-ID manually using {{:nchsls:c:biochemistry:document:opd_request_sheet_without_sample_id.ods|Opd request sheet without sample ID}}.
            * These request entry will be done in LIS (when LIS is working)
            * Sample ID allotted by LIS will be linked with Temporary-OPD-Sequence-ID by entering Sequence ID in respective Sample Entry [[Example]]
            * Call "366 OR 317", if required

    * Preparation of sample containers

    -To remind about need for printing empty OPD request sheets for coming month, [[LIS schedule reminder|schedule a reminder in LIS]] of the laboratory.
**In Case of LIS Breakdown follow the below procedure**


    * Issue of sample containers
    * Guiding patient to sample collection cubicles