**Quality Objectives**\\
**New Civil Hospital Surat Laboratory Services**\\ 

  -Maintain quality of examinations acceptable to clinicians of parent institute. The objective is measured by annual clinician satisfaction servey where in clinician rate satisfaction of quality of examination in a scale of 0-10 for different laboratory section.
  -Perform internal audit to find conformance to requirements of IS/ISO 15189:2012, NABL India and the national, regional and local laws and regulations as applicable and correct non-conformance thereof. The objective is measured by number of major and minor NCs raised during such audit.
  -Invite assessment from NABL to find conformance to requirements of IS/ISO 15189:2012, NABL India and the national, regional and local laws and regulations as applicable and correct non-conformance thereof. The objective is measured by number of major and minor NCs raised during NABL assessment.
  -Perform satisfactorily in EQAS and/or ILC. The objective is measured for each examination as yearly persantage of time the EQAS and/or ILC results are satisfactory.
  -Perform satisfactorily in IQC. The objective is measured for each examination as yearly persantage of time IQC performance is unacceptable.
  -Maintain clinician agreed turnaround time. The objective is measured as % of each examination provided within agreed upon TAT by taking a sample of TAT. 
  -Defined TAT for all parameters.  {{ :nchsls:turn_around_time.ods |}}
{{ :nchsls:tat-clinical_pathology.xlsx |}}
{{ :nchsls:0022_tat-hemat.docx |}}
{{ :nchsls:tat_histo.docx |}}
{{ :nchsls:tat_cyto.docx |}}
  -Make continual efforts in improvement of all above objectives. The objective is measured as persantage change in above measurements year-on-year basis.

===Header===
^Name^Unique ID^ Edition/Date of Edition ^ 
|Quality Objectives|nchsls:03|(0) 03-01-2014|

^Preparing authority^Approving authority^Review period^
|All teaching staff|Chairman Laboratory Management|1 year|


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